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Frequently Asked Questions

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How does pricing work?
Ordering

For first time customers, your print kits will automatically be added to your cart after creating an account. It's $30 per child for the first and second child, then the kits go down in price with each additional child added. Print kits include mold material to capture both hands and feet of each child. This allows us to create any of our designs with ease! Once your kits are added to the cart, browse and shop your favorite designs.

Returning customers have the option to just purchase pottery with the child's molds we keep on file for two years. If you want to order updated print kits as the child grows, simply add them to the cart.

Why is there an age limit of 5yrs old on our pottery?
Intro

We are currently capping the age age at 5yrs old while we work on growing and adding to our designs! We plan to offer kits for every age in the near future! Continue following us for all the details!

Is the finished pottery food-safe?
Finished Product

Yes!  You are able to safely eat and drink out of your hand painted pottery!

I want to include kids from a different household to create a family platter. Is that possible?
Ordering

Yes! Each family should order their kits and any pottery they would like. Include a note in the notes section of your order telling us which piece should include prints from outside your order. We will then be in touch to gather all the specific details.

Can I order pottery without ordering a print kit?
Ordering

A print kit is required for all handprint pottery to be created. If you have a print kit on file with us from a previous order, simply log into your account to bypass the kit ordering process. If you are a new customer, a print kit is required so we can capture the perfect memory!

Can I order just a print kit without ordering pottery?
Ordering

You sure can!  Simply start the process with the children's names and ages. Once you finalize that process, head over to the cart and purchase your kits. Please note, if you are purchasing the kits as a gift for someone else, we encourage you to purchase it through our GIFT section so we can gather the proper information to set up an account later.

Can you ship internationally?
Shipping

We cannot ship internationally at this point. We can only ship in the 48 contiguous states.

What if my pieces are broken in shipping?
Shipping

We do our very best to package each piece to avoid damage in shipping, however, accidents do happen from time to time. If a piece arrives damaged, please take a photo of it and email us at support@printsandclay.com with your order number and attach the photo. We will recreate the piece for you and ship it out as soon and possible.

How long does shipping take?
Shipping

Shipping times can vary, but average 3-5 days. We ship our orders as quickly as possible with UPS. Tracking numbers will be sent in each step of the process from sending the mold kit to receiving your final keepsakes!

How long does it take to get my pottery back once I ship my molds?
Shipping

Once you've completed the mold kit and shipped it back to our studio, it takes about 6-8 weeks before your finished pieces are delivered to your door. See our shipping policies to view our holiday cut off dates.

Can I capture prints of my pet?
Mold

We are working diligently on getting our pet print kits together for shipping! Stay tuned and give us a call if you have a special request!

How long is the mold material good for?
Mold

Unopened, the mold material will last for 2 weeks. Once opened and resealed, we recommend you use the material within 3-4 days.

Will you keep the mold on file or send them back to us?
Overview

We keep the mold on file for 2 years at which time it will be destroyed. You can request they be destroyed by email at any time.

Why do I need two hand and feet prints if my design only requires a hand?
Overview

We understand you may not choose designs that require 2 hands and 2 feet of each of your children. For the simplicity of ordering and getting the perfect final product, we request all four prints.

Is the mold material toxic?
Mold

No. All our mold material is completely non-toxic, dye-free and water soluble.

What if I’m not happy with my prints in the mold?
Print Kit

Don’t worry! Our molds are easy to re-do. Dampen your hands with water and shape the mold back into a ball. At this point, you can start from step one in getting the print or seal the ball back into its original packaging. We recommend using the resealed mold within 3-4 days.

Do I need to create new molds every time I order more pottery?
Mold

No. We keep your molds on file for 2 years. Simply skip the print kit process and go straight to ordering your pottery. We can use the print molds to create painted prints and clay impressions as many times as you would like.

What if the colors look different than I expected?
Finished Product

Please note that screen colors vary. Due to the nature of these paints, we cannot guarantee color matching to your decor, however, our artist designs each piece to accentuate the beautiful and unique intricacies of each print.

The design looks slightly different from the online photo. Is that normal?
Finished Product

Yes! Each piece is designed around your child's unique print. Our talented artist paints each piece by hand, so there may be slight variation between pieces making every print a one of a kind keepsake.

What is Peacock Prints and Clay?
Overview

Peacock Prints & Clay is an online, handprint boutique.  We’ve created a simple process to capture your child’s print, and from there our custom artist creates pottery pieces that are hand painted and unique to your child.  Best part yet, we deliver it all right to your door.  

Those hands and feet don’t stay little for long, so we provide an easy way to capture those sweet memories and create gifts that last a lifetime.  

What is the difference between a clay impression and Painted Print?
Overview

A clay impression is where we press your child's print directly into soft clay, creating a detailed impression right into the pottery. With a painted print, we paint your child's print and stamp it onto an already-made piece of pottery. Both options are then hand painted by our custom artist to create a one of a kind piece of pottery with your child's print.

How do I capture the perfect print?
Print Kit

Watch our quick video to get all the details on capturing the perfect print! We also include a printed how-to guide and everything you need in your kit to ensure the best print.

Is the finished pottery food-safe?
Finished Product

Yes!  You are able to safely eat and drink out of your hand painted pottery!

What if the colors look different than I expected?
Finished Product

Please note that screen colors vary. Due to the nature of these paints, we cannot guarantee color matching to your decor, however, our artist designs each piece to accentuate the beautiful and unique intricacies of each print.

The design looks slightly different from the online photo. Is that normal?
Finished Product

Yes! Each piece is designed around your child's unique print. Our talented artist paints each piece by hand, so there may be slight variation between pieces making every print a one of a kind keepsake.

Why is there an age limit of 5yrs old on our pottery?
Intro

We are currently capping the age age at 5yrs old while we work on growing and adding to our designs! We plan to offer kits for every age in the near future! Continue following us for all the details!

Will you keep the mold on file or send them back to us?
Overview

We keep the mold on file for 2 years at which time it will be destroyed. You can request they be destroyed by email at any time.

Why do I need two hand and feet prints if my design only requires a hand?
Overview

We understand you may not choose designs that require 2 hands and 2 feet of each of your children. For the simplicity of ordering and getting the perfect final product, we request all four prints.

What is Peacock Prints and Clay?
Overview

Peacock Prints & Clay is an online, handprint boutique.  We’ve created a simple process to capture your child’s print, and from there our custom artist creates pottery pieces that are hand painted and unique to your child.  Best part yet, we deliver it all right to your door.  

Those hands and feet don’t stay little for long, so we provide an easy way to capture those sweet memories and create gifts that last a lifetime.  

What is the difference between a clay impression and Painted Print?
Overview

A clay impression is where we press your child's print directly into soft clay, creating a detailed impression right into the pottery. With a painted print, we paint your child's print and stamp it onto an already-made piece of pottery. Both options are then hand painted by our custom artist to create a one of a kind piece of pottery with your child's print.

Can I capture prints of my pet?
Mold

We are working diligently on getting our pet print kits together for shipping! Stay tuned and give us a call if you have a special request!

How long is the mold material good for?
Mold

Unopened, the mold material will last for 2 weeks. Once opened and resealed, we recommend you use the material within 3-4 days.

Is the mold material toxic?
Mold

No. All our mold material is completely non-toxic, dye-free and water soluble.

Do I need to create new molds every time I order more pottery?
Mold

No. We keep your molds on file for 2 years. Simply skip the print kit process and go straight to ordering your pottery. We can use the print molds to create painted prints and clay impressions as many times as you would like.

What if I’m not happy with my prints in the mold?
Print Kit

Don’t worry! Our molds are easy to re-do. Dampen your hands with water and shape the mold back into a ball. At this point, you can start from step one in getting the print or seal the ball back into its original packaging. We recommend using the resealed mold within 3-4 days.

How do I capture the perfect print?
Print Kit

Watch our quick video to get all the details on capturing the perfect print! We also include a printed how-to guide and everything you need in your kit to ensure the best print.

How does pricing work?
Ordering

For first time customers, your print kits will automatically be added to your cart after creating an account. It's $30 per child for the first and second child, then the kits go down in price with each additional child added. Print kits include mold material to capture both hands and feet of each child. This allows us to create any of our designs with ease! Once your kits are added to the cart, browse and shop your favorite designs.

Returning customers have the option to just purchase pottery with the child's molds we keep on file for two years. If you want to order updated print kits as the child grows, simply add them to the cart.

I want to include kids from a different household to create a family platter. Is that possible?
Ordering

Yes! Each family should order their kits and any pottery they would like. Include a note in the notes section of your order telling us which piece should include prints from outside your order. We will then be in touch to gather all the specific details.

Can I order pottery without ordering a print kit?
Ordering

A print kit is required for all handprint pottery to be created. If you have a print kit on file with us from a previous order, simply log into your account to bypass the kit ordering process. If you are a new customer, a print kit is required so we can capture the perfect memory!

Can I order just a print kit without ordering pottery?
Ordering

You sure can!  Simply start the process with the children's names and ages. Once you finalize that process, head over to the cart and purchase your kits. Please note, if you are purchasing the kits as a gift for someone else, we encourage you to purchase it through our GIFT section so we can gather the proper information to set up an account later.

Can you ship internationally?
Shipping

We cannot ship internationally at this point. We can only ship in the 48 contiguous states.

What if my pieces are broken in shipping?
Shipping

We do our very best to package each piece to avoid damage in shipping, however, accidents do happen from time to time. If a piece arrives damaged, please take a photo of it and email us at support@printsandclay.com with your order number and attach the photo. We will recreate the piece for you and ship it out as soon and possible.

How long does shipping take?
Shipping

Shipping times can vary, but average 3-5 days. We ship our orders as quickly as possible with UPS. Tracking numbers will be sent in each step of the process from sending the mold kit to receiving your final keepsakes!

How long does it take to get my pottery back once I ship my molds?
Shipping

Once you've completed the mold kit and shipped it back to our studio, it takes about 6-8 weeks before your finished pieces are delivered to your door. See our shipping policies to view our holiday cut off dates.

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